Metzger Wickersham (MWKE) is a law firm located in South Central Pennsylvania. They maintain seven offices. Their main office is in Harrisburg, Pennsylvania and they have satellite offices in Lancaster, Pottsville, Shippensburg, Wilkes-Barre, Williamsport, and York. Their staff consists of 37 employees, 8 attorneys, and 29 supporting staff members. The firm’s primary focus is representing personal injury victims. We had the privilege of interviewing Virginia, the COO, and Carin, the IT administrator. Carin’s role is IT support. She is the interface between their employees and Runwell Solutions.
MWKE has been impressed by Runwell with their loyalty, knowledge of IT, and dedicated support to the firm. Runwell supports all of the firm’s IT operations. Runwell assists with strategic planning. The firm maintains an on-going 3-year plan so they continually look to the future.
With Runwell’s assistance, the firm has increased productivity. They have had minimal server disruptions in all the years that Runwell has been a business partner with the firm. This has not been the case with other IT companies they have worked within the past. Runwell has kept them up and running with minimal downtime unless previously scheduled for maintenance.
Virginia says they view Runwell as a partner, not a vendor. The firm relies on them for support and IT guidance. Runwell has extensive knowledge and reliability. They are forward-thinking and open-minded to creatively think about different projects. You can always count on Runwell to be there whenever needed.